Refund Policy

Returns & Refunds

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We accept returns on eligible items within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.

• Non‑returnable items include perishable goods, digital products, and items marked as final sale.

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How to Start a Return

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To initiate a return, please contact us at contact@planifestjournal.com

with your order number and reason for return.

• Unauthorized returns may not be accepted.

Once your return is approved, we will provide instructions for sending your item back.

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Refunds

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After we receive and inspect your return, we will notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non‑refundable unless the return is due to our error.

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Exchanges

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We offer exchanges for defective or damaged items.

• Exchange requests must be submitted within 7 days of delivery.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days with photos of the issue.

• Replacement eligibility depends on timely notification and documentation.

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Late or Missing Refunds

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If you haven’t received a refund after 10 business days, please check with your bank or credit card provider.

• Processing times vary by financial institution.

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Questions

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For any questions about returns or refunds, reach out to us at contact@planifestjournal.com. We’re here to help.